This may be just the old guy rant of the week, but I’m continually annoyed by employees at businesses who don’t hold up their end of the deal about returning calls, and then can’t …
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This may be just the old guy rant of the week, but I’m continually annoyed by employees at businesses who don’t hold up their end of the deal about returning calls, and then can’t seem to find the words ”I’m sorry” in their vocabulary.
I get promises of calls back when people are not available or don’t have the answers on the spot, and then hours go by with neither a productive response nor an encouraging “I’m working on it and will get back to you.”
When I finally get tired of waiting and call again, they may or may not have an answer to my question, but very seldom any kind of apology for leaving me hanging.
I understand that businesses are short-staffed these days, but saying “I’m sorry” takes no time at all and makes a world of difference for the human being and potential customer on the other end of the line.
Matthew Miner
PORT TOWNSEND
