Consumer Reports has ranked Jefferson Healthcare alongside Swedish Medical Center in Seattle and five other hospitals as the top hospitals in Washington to have surgery.

There were 4,175 surgeries performed at Jefferson Healthcare during the time Consumer Reports did its evaluation – between 2009 and 2011.

“To achieve this top performer rating, we had to produce high quality outcomes for all of our surgical procedures, including hip and knee replacements, hernia procedures and many, many more,” said Jefferson Healthcare CEO Mike Glenn.

While Glenn wasn’t surprised to learn that Jefferson had a high rating, he said, “It is always surprising to be featured on KOMO news and have your work recognized by a national publication.”

Consumer Reports is an independent, nonprofit organization that strives for “objective, impartial testing, reviews and ratings for customers.”

The August 2013 edition of Consumer Reports rated 2,463 hospitals for common surgical procedures, using three years of Medicare billing records.

It worked with MPA, a health-care consulting firm with expertise in analyzing billing claims and clinical data, to do the rankings. The analysis covered 27 kinds of common surgeries, including hip and knee replacements, back surgery, and surgery to clear blocked arteries.

Other hospitals in Washington that received the highest ratings were Overlake Hospital Medical Center in Bellevue, Providence Centralia Hospital in Centralia, Providence St. Mary Medical Center in Walla Walla, University of Washington Medical Center/Valley Medical Center in Renton and Wenatchee Valley Medical Center in Wenatchee.

Consumer Reports noted that both urban and rural hospitals can excel. It said that some urban hospitals did well despite often serving poorer and sicker patients and it also noted that on average rural hospitals did better in the ratings.

“We have worked very hard to improve the quality and safety of care provided at Jefferson Healthcare,” Glenn said. “Based on the data we follow, it is not surprising to learn that we are performing at a very high level.”

In commenting, marking manager Kate Burke noted that Consumer Reports has a strict “no commercial use” policy that prevents the use of its name for advertising purposes.

“The policy also guarantees that consumers have access to the full context of our information and are not hearing about our findings through the language of salesmanship,” Consumer Reports says.

That said, Burke also was thrilled with the report. “This is very exciting news for us and for our community,” she said.

Jefferson Healthcare is the only hospital in Jefferson County. It is a 25-bed critical access hospital that provides general surgery, an orthopedic clinic, emergency care, oncology and infusion service, advanced diagnostic imaging, physical therapy and rehabilitation, a Coumadin clinic and sleep medicine services.

It also operates eight primary care clinics from Port Townsend to Port Ludlow and Quilcene.

(2) comments

Davis Steelquist

I've had surgeries at major hospitals and at Jefferson.. and for what is within their scope, I'd prefer Jefferson. The primary thing is they are small enough that personal attention is maintained throughout, where bigger hospitals there are a lot of anonymous staff charging around treating the patient as a number, or talking over them as though they were not present. There are no gurneys being lined up in the hallway waiting, no pushing the call button and waiting until the next shift (slight exaggeration), and no preoccupied staff using the patients appendages as bumpers. (at 6'4" legs become bumpers).


I've been in for sleep studies at both Olympic and Jefferson. For patient treatment, comfort and follow up Jefferson wins hands down. No surgeries yet and I hope to not have one but if it happens I'll be a lot more comfortable having it here.

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